Terms and Conditions hoki78 — The Complete Platform User Guide

These terms and conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and hoki78 ("Platform", "We", "Company"). These Terms govern your use of the hoki78 platform at hoki78.vu and our official mobile app.

By accessing, registering, or using any part of the hoki78 platform, you expressly acknowledge that you have read and understood all provisions of these Terms and agree to comply with them in full. This acceptance includes all policies referenced herein, including Privacy Policy and Responsible Gaming Policy us.

Hoki78 operates under a licence issued by a recognised international regulatory body. The platform is operated and managed by a registered company that complies with all legal requirements applicable to the operation of online entertainment platforms.

These Terms were originally drafted in Bahasa Melayu for the convenience of Malaysian players. In the event of any discrepancy between a translated version and the English version, the English version shall prevail for legal interpretation purposes.

To register and use the hoki78 platform, you must meet all of the following eligibility requirements without exception:

• You must be 21 years of age and above at the time of registration and while using the platform.
• You must be acting as a private individual on your own behalf — not on behalf of any third party.
• You are not located in any jurisdiction where the use of online entertainment platforms is prohibited or restricted by local law.
• You have never been banned by hoki78 or any other online entertainment platform for fraud, abuse, or breach of terms.
• You have full legal capacity to enter into this binding agreement.
• Funds used for play on hoki78 are legitimately obtained and are not proceeds of any unlawful activity.

Each player is permitted to hold one active account only at hoki78. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment details — are strictly prohibited and may result in the suspension of all associated accounts and the forfeiture of all remaining balances.

During registration, you are required to provide truthful, accurate, and complete information. The details you will need to supply include:

• Full name as shown on a valid government-issued identification document
• Exact date of birth
• An active email address you own
• An active Malaysian mobile number
• A strong and unique password

You are solely responsible for keeping your account password confidential. hoki78 will not be liable for any losses arising from unauthorized access to your account where such access results from your own negligence in safeguarding your login credentials.

Identity verification (KYC) will be carried out before your first withdrawal or whenever deemed necessary by hoki78. Documents that may be requested include a copy of your ID, bank statement, and proof of current address. Failure to complete KYC within the specified timeframe may result in a temporary suspension of your account's withdrawal function.

Hoki78 supports a wide range of local Malaysian payment methods for players' convenience. All transactions are processed through secure payment channels protected by 256-bit SSL encryption.

Accepted deposit methods:

• Bank transfer via FPX — all major Malaysian commercial banks
• DuitNow QR and DuitNow Transfer
• Touch 'n Go eWallet
• Boost eWallet
• GrabPay

Regarding fund withdrawals:

• Withdrawals will be processed to the same bank account or digital wallet used for the deposit.
• Withdrawal processing times range from 30 minutes up to a maximum of 24 hours, depending on the payment method and verification requirements.
• The minimum withdrawal amount is RM 50 per transaction.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Hoki78 does not charge any processing fees for approved withdrawals.

Hoki78 offers a variety of promotions and bonuses from time to time, including welcome bonuses, reload bonuses, cashback offers, VIP loyalty rewards, and festive promotions. All offers are subject to specific terms stated on their respective promotions pages.

General principles applicable to all bonuses:

• Every bonus carries a wagering requirement that must be met before any bonus-related winnings can be withdrawn.
• Wagering requirements are typically expressed as a multiple of the bonus amount — for example, 30x means a RM 100 bonus must be wagered a total of RM 3,000.
• Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games and Live Casino games may contribute less.
• Every promotion has a clearly stated validity period — bonuses not used within that period will expire automatically.
• Each player is entitled to each type of promotion once only, unless stated otherwise.
• Hoki78 reserves the right to cancel or modify any promotion with reasonable notice.

Bonus abuse — including opening multiple accounts to claim bonuses repeatedly, using automation software, or coordinating with other players to exploit promotions — is a serious violation that will result in bonus forfeiture and account suspension.

All games available on the hoki78 platform use a Random Number Generator (RNG) that has been certified by recognized independent auditing bodies. This ensures that the outcome of every game is genuinely random and cannot be manipulated by any party, including hoki78 itself.

• Players are fully responsible for understanding the rules and mechanics of each game before placing a bet.
• All technical decisions made by the hoki78 game system are final and binding.
• In the event of a technical disruption during an active game, hoki78 will endeavor to resolve the situation fairly. If the game cannot be continued, the relevant bets will be refunded to the player's account.
• The use of third-party software, automated bots, or any tool that provides an unfair advantage in games is strictly prohibited.
• Hoki78 reserves the right to void bets and withhold winnings where there is evidence of system abuse or unfair play.

All hoki78 players are expected to behave respectfully and responsibly while using the platform. The following are strictly prohibited:

• Offensive, threatening, or harmful language or conduct in any communication channel on the platform
• Attempting to hack, intrude upon, or disrupt hoki78's systems or infrastructure
• Sharing, selling, or transferring your account to another party
• Using a VPN or proxy to conceal your actual location in order to deceive the system
• Any form of collusion, coordination, or manipulation between players
• Claiming illegitimate wins or attempting to withdraw funds through unauthorized means

Hoki78 takes strict action against any of the above violations. Depending on the severity of the case, actions may include an official warning, temporary account suspension, permanent account closure with or without a refund of funds, and where necessary, legal action.

Hoki78 prioritises the security of all players' personal and financial data. Our platform is protected by 256-bit SSL encryption technology across all data communication layers, ensuring your information remains inaccessible to unauthorised parties.

The collection and use of your personal data by hoki78 is subject to Privacy Policy us separately. In summary:

• Your data is collected solely for the purposes of account management, payment processing, and legal compliance.
• We do not sell or share your personal data with third parties for marketing purposes without your consent.
• You have the right to request access to your personal data stored by hoki78.
• All data is stored in a secure, segmented server environment with strict access controls.

Hoki78 reserves the right to suspend or close any player's account at any time without prior notice where there is reasonable cause, including but not limited to:

• Violation of any provision within these Terms
• Confirmation that a player does not meet the age or jurisdictional eligibility requirements
• Suspicion or evidence of fraud, money laundering, or other illegal activity
• Registering or using multiple accounts
• Requests from regulatory bodies or law enforcement agencies

Players may also request the closure of their own account at any time by contacting the hoki78 support team. Voluntary account closure requests will be processed within 5 business days. Any legitimate remaining balance will be returned via the original payment method once the verification process is complete.

Hoki78 is fully committed to responsible gaming. We provide a range of self-control tools accessible directly from your account:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Session Time Limit: Limit your gaming session duration to maintain a healthy life balance.
• Self-Exclusion Break: Choose to pause your gaming activity for 24 hours, 7 days, 30 days, or a custom period of your choice.
• Permanent Self-Exclusion: If you feel the need to stop completely, hoki78 provides a permanent self-exclusion option that cannot be reversed.

Gaming should remain a form of entertainment. If you or someone you know is experiencing gambling-related issues, please contact the hoki78 support team or visit the Responsible Gaming us for more information and support resources.

To the extent permitted by applicable law, hoki78 is not liable for:

• Any direct, indirect, incidental, or consequential losses arising from the use of our platform
• Service disruptions caused by factors beyond our control, including internet outages, hardware failures, or natural disasters
• Loss of opportunities or expected winnings due to temporary technical disruptions
• Losses arising from unauthorized access to your account caused by your own negligence

Hoki78's maximum liability to any player under any circumstances shall not exceed the total net deposits made by that player in the 12 months preceding the claim.

Hoki78 reserves the right to amend, update, or replace any part of these Terms at any time. Players will be notified of any material changes via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the hoki78 platform after any amendment takes effect constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you have the right to close your account and withdraw your remaining balance before the effective date.

These Terms are governed and interpreted in accordance with the laws of the jurisdiction where hoki78 is registered. Any disputes arising from or in connection with these Terms shall be resolved through binding arbitration under recognized international arbitration rules.